Online bookings can be made with a credit card over our website. MMBL provides state of the art SSL encryption technology that secures all payments that are made through our website.
MMBL's Call Centre can process your payment via credit card, account or using the Pay it at Post service provided by Australia Post.
Terminals and Travel Agents
Our terminals and travel agents can accept payment by credit card or cash.
Electronic tickets are emailed immediately to the valid email address upon successful payment confirmation. Your payment reference and ticket number is mentioned in the e ticket.
You can change your booking in one of two ways, via our Call Centre or online at our website.
To change your booking via our Call Centre call +61 3 5777 6070. You will incur a change fee.
Passengers are required to check-in at least 20 minutes prior to scheduled departure time.
A booking number is a unique eight-digit number assigned to your Pass or Ticket at the point of sale. You can use this number to access your Pass or Ticket details on the MMBL website and is required as your identification when you contact our Call Centre or Terminal.
A Pin Code is a unique four-digit number you assign as a "password" code to your booking. It is used when you want to edit your Pass or Ticket details on the MMBL website.
To amend your booking in anyway you can contact our Call on +61 3 5777 6070. Full terms and conditions on our cancellation fees can be found on our website.
You can find a link to MMBL's Terms & Conditions in the footer of our website at the bottom of any page.
Click here to access MMBL's Terms & Conditions.
Express tickets can be changed by contacting the Call on +61 3 5777 6070. Passes are Non-Transferable.
We recommend you arrive 20 minutes prior to departure to ensure all your luggage is securely loaded.
We recommend you allow 30 minutes as a minimum, from the time you arrive at your first destination to the time you are scheduled on the next service from the same destination.
You do not need a print out of your ticket, you can show your ticket on your Mobile device otherwise you will need to bring your MMBL Booking Reference number (8-digit number) and photo ID to show to the driver upon boarding.
Bathrooms/toilets are available on the majority of coaches.
Yes. All of our coaches are fitted with water fountains and cups.
Yes. This is subject to availability as you will be asked to select your seat at the time of booking your ticket. Our booking systems show which seats have already been reserved and which seats are available to choose from.
No. You can purchase food and other refreshments at our meal break destinations.
Yes, Flammable goods, Ammunition, Animals, Dry ice, Fireworks, and ANY Dangerous or Illegal goods. Cartage of Fruit and Vegetables between some States is also prohibited under State Quarantine Laws.
Yes. They may be taken subject to room but will incur an additional charge. Please refer to our Terms and Conditions.
Contact our Lost Property Department on +61 3 5777 6070 or go to your nearest MMBL Travel Centre.
MMBL is progressively rolling out new ‘Easy Access’ coaches onto nominated services throughout the MMBL network,. The ‘easy access’ coach offers a Lift to enable mobility impaired passengers to access and exit the coach.
Some locations may not run public transport on particular days or during certain hours of the day. To prevent unforeseen delays in your travels, we suggests that you check the availability of connecting transport at your final destination prior to departure.
If your computer freezes up while booking a Ticket or Pass do not worry. Simply call on +61 3 5777 6070 and let them know your situation. Our team of trained sales professionals will be able to help you to solve any problems involving booking.
The MMBL website is best viewed in Microsoft Internet Explorer 6.0 and above or Mozilla Firefox 1.0 and above. Our website is also compatible with Safari, Netscape 7.0 and above.
Yes. The MMBL website has been designed to be compatible with Mac browser, Safari.
If you receive an error message that you cannot remedy or are concerned about, you can call on +61 3 5777 6070. Our team of trained sales professionals will be able to help you to solve any problems involving your booking.
Metropolitan and regional destinations are serviced daily on mainland Australia.
To submit feedback about MMBL and its services please visit our Contact Us page and fill out our feedback form.
You can access our contact details or send us an enquiry via our Contact Us page.
To submit a request for sponsorship please visit our Contact Us page and fill out the form.
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