Personal information is any information or opinion about an identified individual, or an individual whois reasonably identifiable, whether the information or opinion is true or not, and whether theinformation or opinion is recorded in a material form or not.
We collect personal information that is reasonably necessary for one or more of our functions andactivities. This includes complying with relevant codes of conduct applicable to our business,providing services, responding to questions regarding our services and recording and responding tocomplaints. The types of personal information we collect includes your:• name, gender and age;• contact details such as address, phone number and email;• identification information;• travel pick-up and destination information;• billing and payment information;• complaints and feedback about our services; and • other information that you choose to provided to us.
We prefer to collect personal information directly from you, although sometimes this is not practicable and we will collect information from third parties including from family members and schools.
In addition to the kinds of personal information referred to above, we may also collect sensitive information about you. Sensitive information has a particular meaning under the Act and includeshealth information, racial or ethnic origin, religious beliefs or affiliations, membership of a professionalor trade association and criminal conduct. However, we only collect and use sensitive information with your consent and otherwise where we are legally authorised to do so.
Unless you otherwise consent or we are otherwise permitted to do so by law, personal information will only be used for the purpose for which it was collected (the primary purpose) or for a purpose related,or in the case of sensitive information directly related, to the primary purpose (the secondarypurpose).
We collect and use your personal information for the purposes of running our business, including to:• provide you with our services or responding to enquiries about our services;• tell you about other services that we think might interest you;• manage our accounts;• improve our services;• record and respond to feedback and complaints;• maintain necessary health and safety measures;• facilitate compliance with the Code of Conduct for School Students Travelling on Buses aswell as other applicable codes and laws; and• manage our employees.The main consequences of us not collecting personal information are an inability or delay in beingable to identify you, contact you, provide services to you or provide you with offers of employment.If at any stage you do not want to receive information from us about our services, please let us knowby contacting us on the details provided below.We may disclose your personal information to our service providers such as contractors, authorisedagents and professional advisers, as well as other third parties such as your authorisedrepresentatives, potential investors, regulatory bodies and agencies or government organisations.
The ongoing security and confidentiality of your personal information is important to us, so weperiodically review the measures that we have in place to ensure information security. The measureswe take to ensure that your personal information will be stored in a secure manner include secureservers, encrypted backups and data access controls.Information collected on our website may also be used to detect potentially malicious or harmfulsecurity instructions on our website, and to take appropriate action once an intrusion is detected.
We are committed to ensuring the accuracy of your personal information held by us. To assist us,please let us know about any changes to your details or inaccuracies in our records.You may access the personal information that we hold about you or request that this information beupdated or corrected. To make such a request, please contact us on the details provided below andwe will respond to your request within 30 days. Should you wish for your personal information that wehold to be destroyed, please let us know.You will not be charged any fee for making a request to access your personal information. However,depending on the type of the request, a fee may apply and be charged for providing the information toyou. The fee covers the cost to us in collating, copying and providing certain information to you. Ifsuch a fee applies, we will let you know beforehand.There are some circumstances in which we may be unable to provide you with access to yourpersonal information, including where:• providing access would have an unreasonable impact on the privacy of others;• providing access would be unlawful; or• denying access is otherwise required or authorised by law.If your request for access to your personal information is refused, we will advise accordingly.
From time to time we may use data collection devices, such as ‘cookies’ on our websites. A cookieassists us to collect information on how visitors use our websites and the pages that may be of themost interest.Most web browsers are set up to accept cookies. You may configure your browser so it does notaccept cookies, but this may affect the functionality of our website.
Our websites may contain links to other websites that are external to us. We will take reasonable carein linking to websites but have no direct control over the content of any linked sites, or changes thatmay occur to the content on those sites. We encourage you to read the applicable privacy statementof any linked external websites. It is your responsibility to make your own decisions about theaccuracy, currency, reliability, and correctness of information contained in any external websiteslinked to our website.Links from our websites to external websites do not constitute an endorsement or a recommendationof any material contained on those websites or of any third-party products or service offered by, fromor through those websites. Users of links provided on our websites are responsible for being aware ofwhich organisation is hosting the website they visit.We are not responsible for the content or practices of any linked external websites nor their privacypolicies regarding the collection, storage, use or dissemination of your personal or sensitiveinformation which they collect from you.
If you would like to request access to or correction of your personal information, or have anyquestions about how we handle personal information, please contact us at:
Bus QueenslandCustomer Servicecustomers@busqld.com.au
Further information on privacy in Australia may also be obtained by visiting the website of the Office ofthe Australian Information Commissioner at www.oaic.gov.au
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